Privacy Policy

This Privacy Policy describes how Dr. Rahul Sharma collects, uses, and protects your information when you use our online appointment booking system Consultation. We are committed to ensuring that your privacy is protected and handling your personal data in compliance with relevant privacy laws.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

  • Identity Information: Name, date of birth, and gender.
  • Contact Information: Phone number, email address, and mailing address.
  • Medical Information: Relevant medical history, current symptoms, and other information necessary for your consultation.

b. Technical Information

  • Device and Usage Information: IP address, browser type, operating system, and usage data.
  • Cookies: We may use cookies to personalize and enhance your experience. Please refer to our website for more information.

c. Payment Information

  • For paid services, we may collect payment details. Please note that payment information is managed by a secure third-party payment processor and is not stored on our servers.

2. How We Use Your Information

We use your information for the following purposes:

  • Appointment Management: To process and manage your appointment bookings.
  • Communication: To send appointment confirmations, reminders, and important updates.
  • Medical Care: To prepare for and provide you with appropriate medical care during your appointment.
  • Billing: To process payments and manage billing information.
  • Compliance and Legal Requirements: To comply with applicable laws, including medical record-keeping and reporting.

3. Sharing of Information

Your information may be shared with:

  • Medical Staff: Relevant information will be accessible to our doctors and authorized healthcare providers involved in your care.
  • Service Providers: Third-party providers who support our operations, such as payment processors, IT service providers, and communications providers. All third-party providers are contractually obligated to protect your information.
  • Legal Authorities: We may disclose your information as required by law or to protect our rights or the rights of others.

4. Data Security

We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Data Encryption: We encrypt sensitive information both at rest and in transit.
  • Access Control: Only authorized personnel have access to personal and medical information.
  • Regular Audits: We conduct regular audits to identify potential vulnerabilities and improve our security practices.

However, no online transmission is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials secure.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your data:

  • Access: To request access to or a copy of your personal data.
  • Correction: To update or correct any inaccuracies in your information.
  • Deletion: To request the deletion of your personal information, subject to legal and medical record-keeping requirements.
  • Restriction of Processing: To request that we limit the processing of your personal information.
  • Data Portability: To request a copy of your information in a structured, machine-readable format.

To exercise these rights, please contact us at [Contact Information].

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and maintain medical records as required by law.

7. Children’s Privacy

Our Service is not intended for children under 13 (or the age defined by applicable law). We do not knowingly collect information from children without parental consent. If we become aware of such data, we will delete it promptly.

8. Third-Party Links

Our Service may include links to third-party websites, such as those of service providers. We are not responsible for the content or privacy practices of these external sites, and we encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated date. We encourage you to review this Policy regularly to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your information, please contact us at:

Dr. Rahul Jain is committed to protecting your privacy and ensuring a safe and secure experience.

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